Accountability,
Public Participation,
Community Action.
This is my digital councillor office. A place where residents raise concerns, follow community matters, access public participation, and help shape stronger neighbourhoods.
Where would you like to start?
Speak to the Councillor
Send a direct message about anything that matters to you or your community.
→Report Service Failure
When the City misses its own service delivery standard. We escalate with you.
→Live Cases
See what's being dealt with, what's been resolved, and what we're fighting for.
→Public Participation
Read what we're working on, comment on ward matters, share new ideas. Your voice shapes the work.
→Media Statements
Positions, statements, and council oversight work in the public record.
→City C3 Portal
Submit service requests directly to the City of Cape Town with a reference number.
→What Would You Do?
An interactive game about real municipal challenges. Test what you know about service delivery and governance.
→What would you do?
Cape Town Chronicles is an interactive decision-making game built around real municipal challenges — potholes that never get fixed, water outages that drag on, community safety decisions that affect real people.
Put yourself in the shoes of a councillor, a resident, or a community leader. Every choice has consequences. Learn how municipal governance actually works — and what you can do to hold the City accountable.
🎮 Play Cape Town Chronicles →Chronicles
Good governance must be practical, accessible and people-centred. Residents must never be treated as spectators in the decisions that affect their lives.— Cllr Jonathan Cupido
About
Jonathan Cupido.
A councillor platform built for service, accountability and community participation.
Cllr Jonathan Cupido is a GOOD Party PR Councillor serving in the City of Cape Town. His work is rooted in community accountability, fairness, public participation, and the belief that residents must never be treated as spectators in the decisions that affect their lives.
As a PR Councillor, he works across communities to support residents with service delivery concerns, municipal accountability, public participation, housing-related matters, community safety, social development, and oversight of City processes.
Cllr Cupido believes that good governance must be practical, accessible and people-centred. His approach is to listen to residents, document concerns properly, escalate matters through the correct channels, and use the law, council processes and public pressure to fight for fair outcomes.
This website serves as his digital councillor office — a place where residents can raise issues, follow community matters, access public participation processes, read statements, track cases, and help shape stronger communities.
What I stand for, in practice.
Good governance
Decisions made in the open, with the people they affect at the table — not after the fact.
Accountability
Documented concerns, traceable escalations, and visible outcomes. No promises without proof.
Social justice
Fair access to services, dignity for every resident, and protection for the most vulnerable.
Public participation
Real engagement, not box-ticking. Residents inside the process — at the start, not the end.
Community development
Backing local initiatives, supporting community organisations, and amplifying ward-level voices.
Clean governance
Anti-corruption, responsible public spending, and pushing back when public money goes astray.
Speak to me.
Send me a direct message about anything — a community concern, a question, a request to meet, or feedback. Every message is acknowledged and logged.
Report failed service delivery.
For when the City has not responded within its own published service delivery standards. This is not a substitute for the City C3 portal — it is the oversight layer that holds the City accountable to its commitments.
First, log with the City's C3 portal.
My office can only escalate matters that the City has been formally notified of. If you have not yet logged this matter with the City's C3 portal, please do so first — it gives my office the reference number we need to push the matter.
📋 Log With City C3 → Then come back and complete this form.Read the full schedule
Read the full schedule of service delivery standards the City has committed to — every category, every response time.
View Service Standards →Service standards.
This is the City of Cape Town's own published schedule of service delivery standards. When the City misses its own deadline, that is the basis for accountability and escalation.
Roads & infrastructure
Potholes — minor or major road
Make safe within 48 hours · Final repair within 30 days (weather and materials permitting).
48h / 30dWalkway / sidewalk damage
Make safe within 15 days · Final repair within 6 months (extent dependent).
15d / 6mWater & sanitation
Water restoration after interruption
Within 48 hours for most cases. If longer than 24 hours, the City must endeavour to provide alternative basic water supply (Water Bylaw Section 24). Feeder pipes over 800mm: 48–72 hours.
48hFaulty water meter replacement
Within 48 hours · up to 28 days in some circumstances.
48hSewer overflow (severe)
Within 24–72 hours · stubborn blockages may take longer · over-pumping in place where needed.
24–72hSewer blocked pipes
Within 24–72 hours (small or large pipes).
24–72hSewer manhole cover replacement
Within 24 hours · highest priority for public safety.
24hSewer spillage clean-up
Within 24–72 hours.
24–72hElectricity
Electricity restoration
Immediate where existing infrastructure can be used. Average monthly availability: 94.70%.
ImmediateFaulty electricity meter replacement
Within 1 day.
1 dayNew electricity connection
Where infrastructure exists: within 3 months (low or high voltage).
3 monthsRefuse, cleaning, and dumping
Residential refuse collection
Once per week.
WeeklyBusiness refuse collection
One, three, or five times per week (by arrangement).
1–5x/wkStreet cleaning — CBD
Daily.
DailyPublic area clean-up after events
Within 24 hours.
24hClearing of illegal dumping
Variable — depends on volume and resource availability.
VariableOther services
Fire service incident response
14 minutes average reaction time.
14 minBuilding plan approval
30 days for structures under 500m² · 60 days for structures over 500m².
30–60dC3 written enquiry acknowledgement
Auto-acknowledged immediately · responded to within 7 days · ~60% resolved at first point of contact.
7 daysVehicle licence renewal
5 minutes.
5 minDrivers licence renewal
20–120 minutes (complexity and facility dependent).
20–120 minWhen the City misses its own deadline.
Use this site to log the matter. Provide your C3 reference. My office will escalate the matter and provide an update within 48 hours.
Report Failed Service Delivery →Privacy policy.
How information you share with this office is collected, used, and protected. Plain language. Last updated May 2026.
1. Who we are
This is the office of Cllr Jonathan Cupido, GOOD Party PR Councillor for the City of Cape Town. Contact: cupidojonathan0@gmail.com · 084 865 8122.
2. What we collect
When you use this site, we may collect:
- Name and cellphone number — to contact you about your matter.
- Email address — if you provide one.
- Address or ward — to locate your concern.
- The text of your message, photos you attach, and any City C3 reference numbers you supply.
- Anonymous usage data through standard website logs (your IP address, browser type) to keep the site running.
3. Why we collect it
Strictly to respond to your matter, follow it up with the City of Cape Town, escalate where needed, and provide you with an update. Your information is never sold, shared with marketers, or used for purposes other than serving you.
4. Your rights under POPIA
- You can ask to see what information we hold about you.
- You can ask us to correct or update it.
- You can ask us to delete it (except where we are legally required to retain it for council oversight purposes).
- You can download a copy of everything you have submitted — use the "Download My Data" button at the bottom of this page.
- You can lodge a complaint with the Information Regulator of South Africa if you believe your rights have been breached.
5. How long we keep your information
Active cases: until the matter is resolved plus 12 months for oversight follow-up. Closed cases: archived for a further 5 years to support track-record reporting and council accountability. Personal identifying information is removed from public-facing case displays from the moment of capture.
6. How we protect it
Data is stored on Supabase (an SOC 2 certified provider) with Row Level Security policies in place. All web traffic is HTTPS encrypted. Admin access is PIN-protected. This is a free-tier setup chosen for affordability and is not enterprise-grade — for highly sensitive matters please use a phone call.
7. Important disclaimer
This website is not the official City of Cape Town website. It is a councillor service platform. Logging a matter here is not a substitute for the City's official C3 portal — for formal municipal record-keeping you must also log directly with the City.
8. Changes to this policy
If we update this policy, the "Last updated" date at the top will change. Major changes will be announced on the homepage.
Download a copy of your records.
Download every message you have submitted to this office. We need your cellphone number to find your records.
Live cases.
What's currently being dealt with, what's been escalated, and what's been resolved. Personal information is removed — the issue, action, and outcome are public.
Media statements.
Official positions, statements to media, and Council oversight work. Searchable and dated.
Reading corner.
Documents, publications, ward plans, council reports, and books for community education. Read online — protected documents open in a read-only viewer with no download.
Join me fixing our ward.
Read what we're working on, share your view on each matter, and submit new ideas. Every comment is read. Every idea is considered. Your voice helps shape the work — at the start of it, not at the end.
What we're working on right now.
Each matter below is open for your comment. Read what's proposed or being worked on, then add your view at the bottom of the card. I read every comment and respond where it adds value — your input gets folded into the work.
For statutory City of Cape Town processes (IDP, budget, by-laws): Visit the City participation portal →
Share an idea — we build it together.
If you see something that could be better in our community, tell me. A safer crossing, a youth programme, a service we're missing, a fix that nobody has tried. The best ideas come from residents, not from inside the council chamber.
- Every idea is reviewed by my office.
- I will mark it open, considering, in progress, adopted, or declined — so you can see where it landed.
- Where an idea becomes a ward matter, you'll see it appear above.
Admin panel.
Enter your admin PIN to manage website content.